1 ph Privacy Policy – How We Handle Your Personal Information

When you register an account or use the 1 ph platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm your identity and age. When you use our platform on a mobile device, we may also collect device identifiers and connection data to help us detect unusual activity and protect your account. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable regulations in the Philippines.

The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the gaming services available on 1 ph. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction data is used to process deposits and withdrawals accurately, to detect and prevent fraud, and to comply with financial reporting obligations under Philippine law. We may use aggregated, anonymised data about how players use the platform to improve our services, fix technical issues, and develop new features — this data cannot be used to identify you personally. If you have given your consent, we may also send you promotional messages about new games, offers, or platform updates; you can withdraw this consent at any time by contacting [email protected]. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.

1 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes — your data is not a product. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers; these partners are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information — for example, in response to a valid court order or a request from a government agency. If 1 ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your personal information with other online gaming platforms, advertisers, or data brokers. Any third party that receives your data on our behalf is subject to strict data processing agreements that limit how they may use your information.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 1 ph platform is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by applicable law, without undue delay. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your 1 ph account and to enable any additional security features available to you.

The 1 ph platform uses cookies and similar technologies to make the site work correctly, remember your preferences, and help us understand how players navigate the platform. Essential cookies are required for the platform to function — for example, they keep you logged in during your session and ensure that your account settings are applied correctly. We also use analytical cookies to collect anonymised information about how pages are used, which helps us identify areas for improvement and optimise the player experience for Filipino users. You can control non-essential cookies through your browser settings; however, disabling essential cookies may prevent certain parts of the platform from working as expected. We do not use third-party advertising cookies or allow external advertising networks to track your activity on 1 ph. If you have questions about the specific cookies used on the platform, please contact us at [email protected] and we will provide further details.

As a player based in the Philippines, you have a number of rights in relation to the personal data that 1 ph holds about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected and there is no overriding legal basis for retaining it. You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] with your full name and account details, and we will respond within the timeframe required by applicable law.

We retain your personal information for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are retained for the minimum period required by Philippine financial regulations and anti-money laundering laws, which may extend beyond the closure of your account. When personal data is no longer required for any legitimate purpose, we securely delete or anonymise it so that it can no longer be linked to you. If you request the deletion of your account, we will process your request promptly, but please be aware that certain data may need to be retained for a defined period to meet our regulatory obligations. We review our data retention practices regularly to ensure that we are not holding personal information for longer than is necessary. If you have questions about how long specific types of data are retained, please contact [email protected] for clarification.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1 ph handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected], and we aim to respond to all privacy-related enquiries as promptly as possible and within the timeframes required by Philippine law. For general questions about the platform, account registration, or payment methods, our FAQ page is a helpful first resource that covers the topics Filipino players ask about most often. If you wish to exercise any of your data protection rights — such as accessing, correcting, or deleting your personal information — please include your full name and registered email address in your message so that we can locate your account and process your request efficiently. We are committed to handling all privacy enquiries with care, transparency, and respect for every player on the 1 ph platform.